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got a prize has check mark next to it but no prize

I opened a pink rainbow box got the cat in a suitcase but when i checked my stuff the paw print where the cat should be it is not there and the cat in the suit case has a check mark next to it can someone help as to how do i get my prize please love the game and hoping i can get this issues fixed and i can have the prize
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The cat in the suitcase in in the bags area or 'other'
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